The Riverhouse Arts Centre respects the rights of its customers and their personal details, and is in full agreement with the principles outlined in the Data Protection Act. In the interest of honesty and transparency, we sincerely hope that this privacy notice is clear, concise and informative.
1) What information do we gather?
The only mandatory information we ask for is that which is needed to complete the ticket sale at the bare minimum, requiring that you provide us only with your full name and e-mail address.
Payment is handled separately, and securely, through PayPal, so those details are never gathered by us and we never have access to them.
2) How do we process this information, and for what purpose?
At present, we require these personal details for a number of reasons.
We need your full name and e-mail address so we may be able to send you tickets electronically, so we can re-issue you tickets and possibly offer refunds if necessary, and we also require this information for our own record keeping, as well. We may also use these details to send you promotional material about other related services or products, should you choose to not to opt out.
3) Who will we share this information with?
We do not share the information we collect with any third party apart from the The Little Box Office, who host the box office site and hold this information for us. They are also subject to the Data Protection Act in the same manner we are.
4) How do we protect your information?
We follow the Information Commissioner’s Office’s recommendations for our own data security.
5) What rights do you have to access, change or remove your information?
Among others, you have the right to a copy of the information we’ve collected off you. Additionally, you are entitled to have inaccurate personal data rectified or destroyed. In fact, we welcome any amendments you may suggest, as it is also our obligation to keep any data we collect as accurate as reasonably possible.